Question 1

Can I choose the day and time of my cleaning?

Accepted Answer

We assign service days based on your location and route schedule. We’ll do our best to accommodate requests whenever possible and keep you on a consistent service day.

Question 2

Where should my dog be during the cleaning?

Accepted Answer

For everyone’s safety, please have your dogs inside or securely contained before we enter your yard. We’ll send you a text about 5 minutes before we arrive so you have time to bring them inside.

Question 3

Do you provide pet waste removal year round?

Accepted Answer

Yes! Clean Green provides pet waste removal year round through all four seasons. Certain holidays and severe weather conditions may affect our normal service schedule, but we’ll communicate any schedule changes when necessary.

Question 4

Do I need to be home?

Accepted Answer

No, You do not need to be home. As long as we can safely access your yard, we'll take care of the cleanup even while you're away.

Question 5

How does billing work?

Accepted Answer

Your payment schedule depends on the service you select. Weekly and Twice Weekly plans are billed weekly, Every Other Week plans are billed every two weeks, and One Time Cleanings are charged once. Recurring plans automatically renew until canceled.

Question 6

What if I get a new puppy after service has started?

Accepted Answer

No problem! Just make sure the number of dogs is updated on your service plan.

Frequent Asked Questions